Set out below are the terms on which Pallant Aesthetics ltd provides service to its clients.

​

Please ensure that you have read and fully understood them prior to booking any treatment.

​

1. Deposit and Cancellation Policy

 

Booking a free consultation:-Where we do not take a deposit for these we respectfully ask that should you need to cancel or reschedule you call us 48 hours before your appointment. Booking Single treatments :- We take a fully refundable deposit of £25/£50 depending on treatment type for all our treatments or when booking in single treatments, this is refunded should you need to cancel, or when you attend the deposit will be deducted from your consultation or treatment cost. Failure to give the full notice will result in the deposit being taken by the clinic.  This allows us to manage our diaries and offer the appointment time to another patient.

 

COVID-19

We will continue to operate our 48-hour cancellation policy, however, if you are exhibiting any COVID-19 symptoms, we ask that you contact us as soon as possible to re-arrange your appointment.

 

2.    Appointments (COVID-19)

​

• To allow for social distancing all clients are asked to arrive only 5 minutes prior to your appointment.

• We reserve the right to cancel or postpone a consultation or treatment, if you present with what appears to be COVID 19 symptoms.

• The clinic will operate a controlled entry system to manage the number of people entering our clinics.

• Late arrival may result in reduced treatment time or forfeiting of the appointment. Pallant Aesthetics will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

• To reduce the contact time with your practitioner we ask that you are prepared for your treatment:

• Face Treatments: All make-up removed prior to treatment

• You will be asked to comply with our covid – 19 policy, which includes wearing a mask, having your temperature taken and sanitising your hands on arrival.

• To support social distancing We request that you attend the clinic on your own.  If you require another adult to be present, this must be agreed in advance with the Clinic.

​​

3. Credit Card Details, Deposits and Payments

​

• To secure an appointment a deposit is required.

• For an appointment for an aesthetic procedure with a Nurse a deposit of £50 will be charged at the time of booking, in order to secure the appointment.  For an appointment for a facial procedure a deposit of £25 will be charged.

• Deposits can be used towards payment for treatment or left on your account for future treatments.

• Prices may vary by clinic. Please refer to the price list on the website for your chosen treatment.

•  We ask that you make payment via card or contactless payment to avoid the handling of cash.

​​

4. Courses of  Treatments

​

• All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

• Value packs are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.

• All pre-paid treatment packages impacted by COVID-19 will be extended by the period of time impacted.

​

5. Treatment Suitability

​

• We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why.

• It is the client’s responsibility to ensure that he or she provides Pallant Aesthetics with all the relevant medical details prior to each treatment. If you or a member of your household has symptoms of COVID-19 and/or tested positive for COVID-19 you must not attend the clinic.

• If a member of your household develops COVID-19 symptoms or tests positive 14 days post your appointment, you must follow the government guidelines and let us know.

• If you are deemed by the government to be on the at-risk group during COVID-19, you should not attend the clinic until the government guidance advises you to do so.

 

6. Liability

​

• Pallant Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

• Clients will be required to read and sign the COVID-19 risk consent form prior to treatment. We are unable to provide any treatment without your written consent.

• For your safety and that of others we ask that you read and adhere to the covid-19 policy, in order for your treatment to be carried out.

• It is the client’s responsibility to ensure that he or she provide Pallant Aesthetics with all relevant medical details prior to each treatment. Pallant Aesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

• The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Pallant Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Pallant Aesthetics liability for death or any personal injury resulting from Pallant Aesthetics negligence.

​​

7. Your Right to Complain

​

• Pallant Aesthetics endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Pallant Aesthetics you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Pallant Aesthetics will be pleased to help and support you through the process.

• The member of staff who initially receives the complaint will convey the details to the Management team. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.

• Complaints of a non-medical nature will be handled in their entirety by the Management team.

• If your complaint is treatment related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner. The objective of this is to provide an explanation or a solution to your concerns. Pallant Aesthetics aims to furnish you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.

 

8. Treatment Vouchers and Offers

​

• Not to be used in conjunction with any other offer or promotion.

• Applicable to new and existing clients.

• One voucher per person.

• The voucher should be surrendered upon purchase of the treatment.

• Offers can only be used on treatments.

• Offers are subject to patient suitability for treatment.

• Vouchers are non transferrable and cannot be exchanged for money.

​​

9. 10% discount for NHS, Fire Service, Police

 

• 10% discount applicable to a single treatment or course of treatments.

• Discount can be used on any practitioner led treatments including skin peels.

• Discount cannot be used on anti-ageing injectable treatments.

• Not to be used in conjunction with any other offer or promotion.

• Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card.

• Validation required when treatment purchased.

• Offer available to new and existing clients.

• Not to be used in conjunction with any other offer or promotion

• Discount applicable to treatment courses only.

• Discount applicable to treatments only

• Minimum spend £80

• Pallant Aesthetics reserves the right to withdraw this offer at any time.

 

10. Courtesy and Conduct

 

Time Keeping

​

• Please arrive on time and not early for your appointment. Late arrival may result in shortened treatment time. Treatments will be charged at full price.

 

Mobile Phones

​

• For the relaxation of all clients, we ask that you do not use your mobile phone whilst in the clinic.

 

Courses

​

• All courses must be paid in full at the time of booking and are non-refundable. Missed appointments may result in treatments being deducted from your course.

 

Deposits

 

• We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the procedures stated above.

​​

Children and Pets

 

• For consideration to other clients, we kindly ask that babies and children and pets are not brought into the clinic.

​